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FAQs
Have a question ? We are here to help.
What payment methods are accepted at The Underwear Store?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
What delivery options are available for U.S. orders?
Standard delivery takes 3-5 business days. Expedited shipping is available for faster delivery.
How much does shipping cost within the U.S.?
- Free shipping on orders over $50.
- $6.95 shipping for orders under $50.
- Additional fees for Alaska, Hawaii, and Puerto Rico
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs are calculated based on weight and destination.
How do I track my order?
You’ll receive tracking details via email once your order ships.
How do I return an item?
Email info@theunderwearstore.com within 30 days for a return authorization. Items must be unused, in original packaging.
Are there any items that cannot be returned?
Yes, Male Power, MaleBasics, and Magic Silks products are final sale.
What is the return shipping process?
Return shipping is at your expense. Please use trackable shipping for returns over $75.
How long does it take to process a return?
Returns are processed within 10 business days. Refunds are issued to the original payment method.
How can I contact The Underwear Store customer service?
Email info@theunderwearstore.com or call 718-401-7577. We’re available Monday-Friday, 9 AM to 5 PM EST.
We refresh our sales every week.
New sales every week! Check back often to see what's on offer.